Nuss Truck & Equipment Achieves Certified Uptime Dealer Status for Mack and Volvo Trucks
Monticello, MN – July 22, 2025 – Nuss Truck & Equipment is proud to announce that its Monticello, Minnesota location has officially been designated a Certified Uptime Dealer (CUD) for both Mack Trucks and Volvo Trucks.
This prestigious certification recognizes the Monticello team’s commitment to reducing customer downtime through process-driven improvements in service bay management, rapid diagnostic triage, and enhanced technician training. The Certified Uptime Dealer program from Mack and Volvo Trucks identifies locations that meet stringent operational standards to maximize vehicle uptime and deliver consistent, quality service.
“To be recognized as a Certified Uptime Dealer, our team had to implement numerous changes to our service processes and shop layout,” said Marc Hackett, Vice President of Fixed Operations at Nuss Truck & Equipment. “We’re proud of Monticello’s achievement and excited to continue that momentum as we work toward certification at our Eau Claire and Roseville locations are next.”
As a Certified Uptime Dealer, Nuss Monticello now provides:
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Dedicated Uptime Bays for fast-lane repairs under 4 labor hours
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Drive-in service with no appointment needed
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Accelerated triage within 2 hours of service write-up
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Streamlined communication between technicians, advisors, and customers
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Improved decision-making and repair timelines
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Consistent, enhanced service experience
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Increased customer satisfaction and improved uptime
This Uptime Certification reflects Nuss’s ongoing mission to deliver best-in-class support to customers in both the vocational and highway transportation markets.
For more information about Nuss Truck & Equipment’s locations and services, visit www.nussgrp.com.
Melissa Schuch
mschuch@nussgrp.com